Frequently Asked Questions

Welcome to the Indoteakpatiofurniture.com FAQ page! Here, we’ve compiled a list of the most common questions our customers ask us about our products, services, and policies. Whether you’re a first-time buyer or a returning customer, we hope this page will provide you with the information you need to make informed decisions about your purchase. If you can’t find the answer to your question here, please don’t hesitate to contact us. Our friendly and knowledgeable customer support team is always happy to help.

What methods of payment do you accept?

In general and subject to approval, we accept payment T/T Transfer, or Interbank Transfer, L/C Irrevocable at Sight Confirmed Documentary Letter of Credit or bankers draft subject to contract.

How To Order?
Please Send Inquiry : [email protected] then we can send our complete price list then you choose what you need, send to us, after that we will send our proforma with price and total volume.

What are your production lead times?

We hold 100s of best sellet items in stock for fast delivery. However, we also manufacture items of teak and synthetic rattan furniture to your exact specifications, which would ordinarily take 8 – 10 weeks for us to complete your order. Normally our lead time is 45 days. It can be sooner depend on items you order. If we are aware that you have an urgent requirement for furniture we shall endeavour to deliver within a very short time-frame – please let us know, and if we can help we will.

Can I purchase single items of furniture from you?

We accept orders from single items to full container loads to the worlwide, or other destinations by negotiation. Please let us know your requirements and we shall be as accommodating as possible.

Must I Buy in Full Container Order (FCL) ?
No, you can purchase in Less than a Container Load (LCL) you mean you can buy as LCL shipment but maximum volume is approx 5 – 10 cbm (cubic meter) to make sure the package will be safe until arrival. Nevertheless, we suggest you to purchase in Full Container for maximum value.

Can I order a production sample prior to committing to a full container load FCL?

We can manufacture a production sample for dispatch on your account via a courier such as TNT, DHL, FedEx or by Sea Shipment.

Who Will Arrange Shipment?
We can arrange shipment to the nearest port from you, or you deal with your local shipping company near you

Does Your Price Including Shipping Costs?
No, our price is FOB base at Semarang Port for FLC Shippment, but for LCL shippment the price is Ex-Work, it mean you have to arrange shipping since from our warehouse.
What kind of Trade Term we can offer
EXW – Ex Works
FOB – Free on Board
CPT – Carriage Paid To
CFR – Cost and Freight
CIF – Cost, Insurance and Freight
DDU – Delivered Duty Unpaid

How difficult to assembly furniture?
The major of our products come asembled, but some items need very simple assembling. Don’t worry, we will send include in package an assembling instruction.

How do you control pathogens and the moisture content of your furniture?

At Indoteakpatiofurniture.com Teak we manufacture high-end items of furniture either from synthetic rattan tightly woven over a sturdy aluminium frame or in sustainable teak wood, which has been dried to the appropriate moisture content (MC) for the intended use or location, which, for indoor furniture would be kiln dried below 12%.

Our attention to detail, construction (tight fitting mortise and tenon joints), great design style, large selection and even greater value have given us a well respected worldwide customer base from Europe: France, Spain, Italy, Belgium, Netherland, Portugal, Germany, United Kingdom – UK , USA, UAE United Arab Emirate, Dubai , Maldive, Seychelles, Trinidad, And Other Countries

Our furniture process of manufacture ensures consistent uniform products and your peace of mind.

Is there a standard moisture content for your furniture?

All our teak wood furniture is shipped with the appropriate moisture content for it’s intended purpose be it for indoor our outdoor use or in humid or arid environments. This minimises any occurrence of end-grain checking etc.

Please let us know if you have any specific requirements and we shall be happy to accommodate.

Do you provide additional services for your customers and clients?

Yes we do! Our standard extra options (if required) are as follows: high-resolution images for marketing purposes, brass plate or stainless steel logos with your brand name, product name, barcodes, EAN Numbers on packaging or cardboard boxes etc…

What materials do you use for packing and is the furniture delivered fully assembled?

In general, for trade orders we deliver flat-packed (KD) furniture in corrugated cardboard boxes, with assembled furniture protected by single face corrugated paper. If the item of furniture is ‘finished’ we use a foam sheet between the surface of the furniture and the single face packing material. However, our packaging is dependent on your requirements so please let us know if you require your furniture fully assembled or have alternative requirements.

I can not see my question listed?

Should you have a question not addressed in our Q&As, please email us and we shall endeavour to reply to you by return.

What is Contract Furniture?

Contract furniture may look similar to residential furniture; however, the crucial difference is our contract furniture has been manufactured to withstand the heavy use associated with contract environments. Such as restaurants, cafes, bars, clubs, hotels, educational facilities, healthcare, leisure environments and all other contract environments. It is the strength and durability of contract furniture that sets it apart from furniture for residential use.

How is Contract Furniture made?

Contract furniture may look like residential furniture and it may look like the inexpensive furniture available at large retail furniture outlets. However, there is a crucial difference in contract furniture in that it’s specifically made for a different purpose. Contract furniture is specifically made to withstand the heavy use associated with the contract environment (restaurants, cafes, bars, clubs, hotels, educational facilities, leisure environments and all other contract environments). It is the strength and durability of contract furniture that sets it apart from furniture for a commercial setting, and makes it ideal for the contract industry. Contract furniture may appear to be the same quality, but the materials used are a shade better – a shade more consistent – a shade more expensive, and the manufacturing process more precise and careful.

What is hospitality furniture?

Our hospitality furniture includes designs suitable for restaurants, cafes, bars, clubs, hotels, educational facilities, leisure environments and healthcare. These select collections provide our customers or their clients with durable and stylish contract furniture suitable for the hospitality sector. Our well-informed sales team are available to assist you in finding the ideal furniture choice for your hospitality setting.

How do I know I am buying contract quality items?

Let us know your requirements as all of our contract items of furniture are designed for intensive use and with our in-house manufacturing, any item can be adapted, or component strengthened if and when required. Our durable contract products are purpose made for use in these environments.

Can I specify any of your chairs with your tables?

Yes, all our chairs and tables are designed with the clarity of ‘form following function’. Therefore most of the chairs, benches and tables illustrated on the web-site share similar proportions and can easily be mixed and matched.

How is your furniture constructed?

Where required, all of our furniture is constructed in the time-honoured fashion of tight fitting mortise and tenon joints with teak dowels. This ensures robust, wobble-free furniture equally at home in your garden, or the high traffic areas of luxury hotels. Ours is the specifier’s choice!

What is FSC?

The Forest Stewardship Council (FSC) is an international non-profit organisation founded in 1993 to support environmentally appropriate, socially beneficial, and economically viable management of the world’s forests. The FSC trademark on a product indicates that the wood used in its construction comes from a source that has been certified by the FSC as meeting these standards. Click here for the FSC Website. Lindsey Teak is committed to the principles of the FSC and when possible use FSC certified teak in our furniture. However, currently there is not enough FSC certified teak available for our total production.

Where does your teak come from?

Our teak is sourced from the sustainable plantations of Perum Perhutani, on the island of Java. These plantations are owned and managed by the government who have a strict policy with regard to the age, size and number of trees felled each year, together with a comprehensive sustainable replanting program. All our teak furniture is audited and issued with a SVLK certificate certifying that the teak has been legally harvested and that the furniture can be sold and marketed in any EU country. The EU Timber Regulations (EUTR) 995/2010 prohibit the placing of illegally harvested and produced timber and timber-based products onto the European Markets.

What type of wood is teak?

Teak, Tectona grandis, is a dense, close-grained hardwood high in natural oils and rubber. These characteristics give teak strength and durability, making it virtually impervious to the effects of rain, salt, sun or snow and hence very resistant to rotting.

Can we purchase full mixed container-loads from you?

Yes, we are a mixed item container-load (FCL) specialist. Our quality, ‘best-buy’ pricing and short lead times have ensured a world-wide customer base from North America to Europe, South Africa, Asia and the Middle to Far East.

Can I keep my furniture outside all year?

Yes, the properties of teak enable it to withstand the most inclement of weather, hence its use as decking on ships. However, please ensure that there is not a dramatic change in the heat and/or humidity as this may cause end-grain checking.

How do I care for my teak furniture?
Teak does not require any special maintenance routine apart from occasional cleaning. If left to age naturally outside by being exposed to light, air and rain, then the surface of the teak will gradually change to a soft, silver-grey as the pigments in the surface layer of the wood start to fade away.

If you want to store your furniture over the winter, we advise that you do so in a garden shed, garage or outhouse. However, we advise that you do not move teak furniture from the garden straight into a heated indoor room for storage, as the sharp differences in temperature and humidity may cause the wood to split.

If you are a retail customer, we recommend the following websites to purchase from IndoteakPatioFurniture.com